Help is not far away
Support is available for all customers with a valid subscription agreement.
Monday to Thursday from 8:00 AM to 4:30 PM
Friday from 8:00 AM to 3:00 PM
Our support email on email@example.com is available for messages, service requests, forwarding files etc.
Each support request should, as a minimum, include:
- Contact information such as name, phone number and e-mail
- SOLIDWORKS version (20XX or 20XY) and actual service pack (SPX)
You can read more about our Terms and Conditions,
as well as response time, here:
How to go about it
Please describe the issue either by mail or by phone, to the technical supporter.
Most calls can be solved at once, some can be solved by having the customer forwarding the files in question, for further investigation.
If a problem seems difficult to deduce, our technical staff has the option to log on to the customer’s system, and thereby trying to solve the issues.
This is done by using ”GoToAssist” from Citrix – a software application creating a secured tunnel between the customer and our support technician.
A piece of software (the GoToAssist Client) is – temporarily – installed on the customer’s PC. It is automatically removed, when then session is terminated. A new session can be created, by having a new session password delivered by our support technician.
In case the issue cannot be solved during the online session, our support technician will collect the data needed, from the customer’s system, attempting to recreate the issue on TEAMWORKS systems.
With SuperOffice Customer Service, all customer calls are registered, for us to follow up on each customer issue.
Each customer will have an account created, with all relevant information.
The customer can log in, directly (please request log-in credentials by contacting support), create support tickets, add comments, add files etc.
In case support is needed, we recommend all customers to contact us during opening hours, before requesting support directly from SOLIDWORKS.
It is, however, possible to contact SOLIDWORKS Support, by logging in to their website, creating a service request, searching in the knowledge database or downloading installation files and/or upgrades.
Login can be made on www.SOLIDWORKS.com
Service and support is our business
We provide service experiences, which create long and close customer relations
Available from 8.00 AM on all weekdays
We are ready to assist you immediately, when you face challenges and are in need
No redirection, long queues or music on hold
You are immediately transferred to a professional and service-minded support agent
More than 10 years of experience
All employees have more than 10 years of experience working with SolidWorks
Long and close customer relations
In TEAMWORKS, we wish to engage in long and close relations. That is why we resolve to offer fast customer support of high quality
Contemporary technologies for online support
We apply the newest and most up-to-date technologies in our support to ensure fast and efficient assistance
E-mail support and support system
In addition to telephone support, we offer e-mail support as well as access to a user-friendly support system that provides overview and allows comments